Seller FAQ

How do I get started?

Great! You want to start selling! Follow the basic steps. Sign up, upload products and start selling in a matter of minutes!

How much does it cost?

At TheSneakersZone, setting up your store is completely FREE! Only when you list sneakers do we take a small ($5) transaction fee. You win, we win! No selling fees, no setup fees, no monthly fees.

How many products can I upload?

There is no limit to how many products you can upload, however, we do ask that you consider the flow of your store. Products that are the same, or at least work well together should be grouped.

How does billing work?

Instant Billing via Paypal or Cash App. The Sneakers Zone listing fee will be collected before listing sneakers

Do I need a paypal account?

Yes. Paypal is the way you get paid! PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages. With millions of people out there using Paypal to buy things online, it has quickly become the global standard. It is unbelievably easy to get a paypal account. You can do that here. Please be sure to review Paypal's Fees per transaction as they are charged immediately upon each purchase.

Who controls my store?

You manage your store. The Sneakers Zone will give you the tools to edit, track and promote your store, so you can concentrate on your passion. You add the products, and we'll help you promote them!

What are store policies?

This is where you, as a seller, communicate with your buyers. You can write a "welcome to your store" message, outline shipping, return, exchange, payment and other policies as well as any other information that might be important to the sale.

How do I refund or cancel an order?

Log into your Paypal account, open the transaction that you want to refund. On the transaction page, there will be a "Refund" button which will refund the payment to the buyer. Once the refund is completed, The Sneakers Zone will automatically cancel the order and refund any fees associated with the transaction. Refunded orders will be removed from your dashboard and monthly invoice.

Buyer FAQ

What if something goes wrong?

Buy with confidence! The Sneakers Zone is an official partner of Paypal. We currently use Paypal Payments for all transactions within our marketplace. Protection With PayPal, you’re protected from checkout to delivery. Your financial info is never given away to sellers. And if something goes wrong with your order, your eligible transactions will be fully reimbursed. You're Protected if: 1. Your order never arrives 2. Your order arrives, but it's significantly different than it was described Purchase Protection covers all your purchases. You must open a dispute with Paypal within 180 days of your purchase or payment to initiate the Purchase Protection process.

How do I pay?

You can use a Credit Card, or your Paypal account to buy. Once you have completed the checkout process, the money goes straight to the sellers Paypal account. That's it!

Shipping, payment & returns?

Each store, has a "store policy" link. This is where a seller will out line all the important information about buying from their store. If you have any further questions, please contact the seller before making the purchase so there is no confusion.

How Much Does Shipping Cost?

Shipping costs is determined by our carriers & your location. We have updated our domestic shipping cost $12 - $20 for the 48 contiguous states, $25 to Hawaii and Alaska. The cost of shipping items ordered with expedited shipping is $35. The cost of shipping is $40 to Canada and $50 to all other international countries. Customers may incur additional charges for purchases of multiple items or heavy items.

How Long Will It Take For My Order To Ship?

For US customers orders typically take 10-12 business days ( Monday - Friday ) to reach you. Some sneakers come from our vendors & are shipped to us for authentication & verification first.

Return Policy?

All sales are final. Should you have any additional concerns or questions, please contact customer support by submitting a request.